Refund Policy

You may be eligible for a refund under the following conditions:

• Unused credits within 30 days of purchase
• Technical issues preventing service usage
• Accidental or duplicate purchases
• Service unavailability during the purchased period

The following items are not eligible for refunds:

• Used or partially used credits
• Promotional or bonus credits
• Purchases older than 30 days
• Accounts terminated due to policy violations

3.1 How to Request a Refund

To request a refund, please follow these steps:

1. Log into your account
2. Navigate to the billing section
3. Select the transaction you want refunded
4. Fill out the refund request form
5. Submit any required documentation

3.2 Required Information

Please provide the following information with your refund request:

• Order number or transaction ID
• Purchase date
• Reason for refund request
• Payment method used

Our refund processing timeline:

• Review of refund request: 1-3 business days
• Approval/rejection notification: 1-2 business days
• Processing of approved refunds: 5-10 business days
• Bank processing time: 3-5 additional business days

Refunds will be processed to the original payment method:

• Credit/Debit Cards: Original card used for purchase
• PayPal: Original PayPal account
• Bank Transfer: Original bank account
• Other payment methods: Case by case basis

We may consider refunds outside of our standard policy for:

• Extended service outages
• Significant platform changes
• Exceptional customer circumstances
• Legal or regulatory requirements